Please read the below terms and conditions before proceeding with your booking.
- The quoted price for your booking includes any tolls that are on route as per Google Maps. If additional tolls are taken at your request, they will need to be paid in addition to the driver.
- The quoted price for your booking is for the route from the pick-up location to the drop-off destination as per the route on Google Maps. If additional routes or travelling timeis taken, you will be charged for the additional distance and time taken. The charge will vary depending on the extra time and distance whilst travelling to the destination.
- We allow up-to 20 minutes waiting time from the Domestic Terminal, from when the flight has been confirmed landed. After 20 minutes, we charge $1.50 AUD per 1 minute plus any additional airport fees. If we cannot make contact with the passenger after 30 minutes, we will consider the booking as a no-show, meaning the passenger hasn’t turned up for the booking. This will result in the full fare being charged to the credit card held as security.
- We allow up-to 60 minutes waiting time from the International Terminal, from when the flight has been confirmed landed. After 60 minutes, we charge $1.50 AUD per 1 minute plus any additional airport fees. If we cannot make contact with the passenger after 75 minutes, we will consider the booking as a no-show, meaning the passenger hasn’t turned up for the booking. This will result in the full fare being charged to the credit card held as security.
- We allow 10 minutes waiting time from any other locations other than the airport. After 10 minutes, we charge $1.50 AUD per 1 minute plus any additional parking fees. If we cannot make contact with the passenger after 20 minutes, we will consider the booking as a no-show, meaning the passenger hasn’t turned up for the booking. This will result in the full fare being charged to the credit card held as security.
- Cancelations more than 3 hours prior to the booking time will incur a 10% fee of the full fare amount. All other cancelations will be charged the full fare.
- We reserve the right to decline or cancel any bookings where there are no vehicles available due to staff being unavailable, or vehicles breaking-down. We will notify the passengers immediately and will provide, if available, alternative arrangements. If alternative arrangements cannot be provided, we will give a full refund.
- Damages to the vehicle resulting from the passengers act; meaning vehicle exterior or interior damage, as well as leaving the vehicle dirty; will result in the passenger paying for the full cost of having the vehicle repaired or cleaned, back to its original condition. Passengers will also be charged for down-time of $88 per hour andloss of work, whilst the vehicle is back to its original condition.
- We reserve the right to alter the terms and conditions at any time without notice. We reserve the right to alter the rates at any time without notice.
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